FAQ

SIZING CHART

We try out best to keep our sizing as close as possible to standard but if you find you need help please refer to the chart below.

SHIPPING

All orders over $50 receive free tracked shipping with Australia Post.  All orders under $50 are posted at a flat rate shipping cost of $9.  Orders are sent every Tuesday and Friday.  Due to remote located please allow two weeks for orders to arrive.  If your order for some reason does not arrive please contact us.

 

RETURNS, REFUNDS & EXCHANGES

We try our best to provide an accurate description of each product, however, if you are not 100% satisfied with your purchase you can return the product for a full refund (less shipping fees) or exchange the product for another colour or store credit.

You can return the product for up to 30 days from the date of purchase.  Any returns after that date will not be accepted.  No returns, refunds or exchanges on sale or discounted items.

Any product returned must be unused and in the original condition and packaging that it was sold in.  Please keep your receipt for any refunds, returns or exchanges.

Once we receive your item we will inspect it and notify you that we have received it and the status of your refund.  If your return is approved, we will initiate a refund to your original method of payment.  This may take a few days depending on your financial institution.

You are responsible for paying the shipping costs to return your item.  If you are exchanging the product for another, please send it with a self-addressed 500g prepaid satchel to return it in.  G&E BOUTIQUE are not responsible for paying postage.

If you have any questions on how to return your item, please contact us.  Thank you.

 

CARE INSTRUCTIONS

Neck Scarves Care Instructions

Although our scarves are designed to handle the rough and tough wear of the country lifestyle please follow these instructions to get the best life out of them.

Gentle wash in laundry bag or hand wash.

Do not bleach.

Line dry in shade.

Warm iron reverse side.

Do not iron snap buttons or labels.

 

Jewellery Care Instructions

Jewellery will naturally tarnish over time.  Always protect your jewellery for knocks, scratches, chemicals, extreme sunlight, heat or cold to minimise these effects.

Many factors can influence the condition of jewellery. It is important for you to take care of your jewellery to avoid damage.  Please follow the instructions below to make sure you get the best wear out of your jewellery.

Remove jewellery every day before bedtime.

Remove jewellery when coming in contact with water including: showering, bathing, swimming in the ocean and pools.

Do not spray perfume or apply creams directly onto your jewellery.

Keep away from extreme temperatures, humidity and sunlight.

Do not wear your jewellery when handling chemicals.

To store your jewellery items should be placed either back onto the card and stored not touching other pieces.  This is to stop them from becoming scratched or tangled.  Ideally they should be stored in a dark, cool and dry place.

Only clean the metal parts of your jewellery with a dry, soft, lint-free cloth.  Do not wet or clean with chemicals.

 

Leather Accessory Care Instructions and Warranty

Your leather accessory is made from 100% top-grain quality leather.  There is a one-year warranty for this product against manufacturing defects.  In case of any defects please return to G&E BOUTIQUE along with your original invoice and this warranty card so they may then return it to the original manufacturer to be fixed (or replaced if needed).  If a replacement is necessary and the product is no longer available a comparable product will be substituted by the original manufacturer.

This warranty does not cover damages due to neglect or abuse of the product.  It also does not cover normal wear and tear.

Genuine leather is a natural product and every accessory has its own unique appearance in colour, feel, markings and texture and in so, requires proper care to ensure durability. Using products made specifically for its care, conditioning and cleaning will preserve its appearance and texture.

Leather in its natural form may cause some colour to rub off onto newer articles.  If needed, a delicate leather protector should be used on the area that may have direct contact with your clothing.  In cases of leather being soiled or rain spotted please allow it to dry naturally.  In cases of badly soiled leather please send it to a leather cleaning professional. Using products made specifically for its care, conditioning and cleaning will preserve its appearance and texture.

Enjoy your new leather accessory!